Return and Cancellation Policy
Return and Cancellation Policy
This Refund and Cancellation Policy (“Policy”) establishes the definitive terms, timelines, and procedures for canceling private jet charter bookings with Avoralenix. By finalizing a cash payment and securing a booking at our office, you explicitly accept the provisions outlined below.
All communications regarding cancellations, modifications, or inabilities to board must be submitted in writing via email to jet@avoralenix.com.
1. Cancellation Timelines and Fees
Because aircraft scheduling, airport slots, and crew positioning require rigid operational planning, refunds are calculated strictly based on when our team receives your written cancellation notice prior to the scheduled departure time.
Refund Tier Matrix
| Written Notice Received | Refund Amount | Cancellation Penalty |
|---|---|---|
| More than 48 hours before departure | Total amount | 0% |
| Between 24 and 48 hours before departure | 50% of total amount | 50% of total amount |
| Less than 24 hours before departure | 0% (No Refund) | Total amount |
| No-Show (Failure to arrive at the terminal) | 0% (No Refund) | Total amount |
2. Notification Requirements & No-Shows
- The 24-Hour Cutoff: To qualify for a partial (50%) refund, clients must notify us of their intent to cancel or their inability to board at least 24 hours prior to the departure time. Any notification received within the final 24-hour window yields zero refund eligibility.
- No-Shows: If passengers fail to arrive at the designated airport terminal by the scheduled departure time without prior written communication matching the timelines above, the flight will be classified as a No-Show. No refunds or flight rescheduling options will be provided under these circumstances.
3. Refund Distribution Methods
Once a cancellation request is formally accepted by Avoralenix via email, the client may choose one of the following two payment distribution channels to receive their eligible amount:
Method A: Bank Transfer
- Process: Upon approval of your cancellation, you must provide your complete bank account details (including bank code, branch code, account number, and beneficiary name) via email from the account used during your initial consultation.
- Timeline: Transfers are initiated within a standard administrative processing window following corroboration of the account details.
Method B: Cash Disbursal
- Process: Because initial bookings are strictly finalized in cash, clients may opt to receive their refund in cash. To do this, the client must physically visit our office location.
- Office Address: Centre O, 14/F, 8 Hennessy Rd, Wan Chai, Hong Kong
- Requirement: Please coordinate an appointment time via email prior to your visit to ensure an official representative is available to process the distribution.
4. Compliance and Data Privacy
Any personal data, including bank details collected during the refund workflow, is handled in strict compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO). This data is utilized solely for processing the fiscal transaction and verifying identity, and is securely archived or deleted once the transaction is complete.
5. Contact Information
For any immediate cancellation notices or questions regarding your refund eligibility, contact our compliance team:
- Company: Avoralenix
- Office Address: Centre O, 14/F, 8 Hennessy Rd, Wan Chai, Hong Kong
- Email Communication: jet@avoralenix.com
