Privacy Policy

Avoralenix (“the Company”, “we”, “us”, or “our”) operates the website and provides private jet charter consultation and booking services in Hong Kong. We are dedicated to respecting your privacy and protecting the personal data you share with us.

This Privacy Policy explains how we collect, use, store, and protect your personal data in strict compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (“PDPO”).

1. Statement of Principle

We adhere strictly to the Data Protection Principles outlined under Hong Kong law. We only collect personal data that is necessary for our operational services, process it lawfully and fairly, and retain it only for as long as required to fulfill the purposes for which it was gathered.

2. Personal Data We Collect

We collect information from you at two distinct stages: when you interact with our website and when you visit our physical office for a consultation.

A. Information Collected via Our Website

When you visit our website to review our fleet of six aircraft or schedule a free consultation, you may provide:

Contact Information: Name, email address, and telephone number.
Consultation Details: Your preferred date for the in-office consultation.
Procedural Data: IP address, browser type, and cookies to help optimize your online experience.

B. Information Collected During In-Office Consultations & Bookings

To formulate your tailored itinerary and finalize your cash booking at our office, we collect:

Identification & Travel Documents: Passport details, nationality, and visa status for all passengers, which are legally mandatory for flight manifest creation and civil aviation clearance.
Flight Parameters: Desired routes, departure dates, destination details, and passenger counts.
Fiscal Transaction Data: Documentation of the cash payment received and, in the event of an accepted cancellation, your bank account details provided via email to execute a refund transfer.

3. Purposes of Data Collection and Use

Your personal data is used exclusively for the following purposes:

Scheduling, managing, and conducting your initial consultation.
Designing your tailored flight itinerary and assigning the appropriate aircraft.
Generating passenger manifests required by customs, immigration, and civil aviation authorities in Hong Kong and destination countries.
Processing booking endorsements, cancellations, and distributing accepted refunds via bank transfer or cash.
Responding to your direct inquiries sent to jet@avoralenix.com.

4. Disclosure and Transfer of Personal Data

We maintain strict confidentiality regarding your personal information. We do not sell, rent, or trade your data. Your data is only disclosed to necessary third parties under the following conditions:

Operational Service Partners: To execute your flight, essential details must be shared with aircraft operators, ground handling crews, and airport authorities.
Legal & Regulatory Authorities: We may disclose data when required by Hong Kong law, court orders, or requests from law enforcement, customs, and immigration departments.

5. Data Security and Storage

We implement appropriate methodological and physical security measures to protect your personal data against unwanted access, accidental loss, or destruction.

Digital records are stored securely with restricted access controls.
Physical records collected at our office (Centre O, 14/F, 8 Hennessy Rd, Wan Chai, Hong Kong) are kept in secure, monitored storage.
Bank details provided via email for refund processing are strictly restricted to official fiscal personnel and are deleted or archived securely once the transaction is finalized.

6. Retention of Personal Data

We retain your personal data only for the period necessary to fulfill the purposes outlined in this policy, or as required by applicable statutory record-keeping regulations in Hong Kong. Once the data is no longer required, it is securely destroyed or anonymized.

7. Your Rights Under the PDPO

Under the Personal Data (Privacy) Ordinance of Hong Kong, you hold specific rights regarding the data we maintain about you. You have the right to:

Check whether we hold your personal data and request access to it.
Request the correction of any inaccurate or incomplete data.
Ascertain our policies and practices in relation to personal data.

To exercise any of these rights, please submit a written request to our data compliance officer at jet@avoralenix.com. We will respond within the statutory timeframe mandated by the PDPO.

8. Policy Updates

We may modify this Privacy Policy periodically to reflect changes in our services or legal obligations. Any updates will be published directly on this page with an updated effective date.

9. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Company Name: Avoralenix
Office Address: Centre O, 14/F, 8 Hennessy Rd, Wan Chai, Hong Kong
Email Communication: jet@avoralenix.com